The Problem
Women seeking relief for PCOS, endometriosis, infertility, menopause, and related symptoms often bounce between generic OTC options and disconnected clinical visits — without a continuous path for personalised herbal care at home. TCM treatment depends on deep individual context (symptoms, constitution, tongue and intake signals, lifestyle), but most digital health products treat everyone the same. Qi Health needed telehealth and pharmacy in one place: custom formulations per patient, not one-size-fits-all wellness content.
Our Approach
- 01
Mapped the TCM care journey — condition programme discovery → intake (health history, clinical media such as tongue photos, booking) → virtual consult → custom herbal plan → monthly follow-up and progress reports — as one patient web app with shared state.
- 02
Built condition-specific programme flows (e.g. menopause, fertility, cycle and hormone health) with evidence-led landing pages and enrollment wired to programme and patient records.
- 03
Shipped a personalised dashboard: clear next steps in the healing journey (forms, uploads, appointments), profile, and the patient’s current custom treatment plan — tailored visibility instead of a generic portal.
- 04
Implemented health report rendering so TCM diagnoses and provider recommendations become warm, sectioned care plans patients can understand between visits.
- 05
Delivered live video telehealth with in-session context — the patient’s custom herbs and symptom trends beside the provider, not in a separate system.
- 06
Built the herbal prescriptions library and plan linkage: prescription-strength, personalised ingredient sets surfaced as scannable cards so patients trust what they are taking and why.
- 07
Supported ongoing care loops — intake sessions, custom formula fulfillment, monthly provider touchpoints, and progress tracking — with scheduling, forms, and dashboards as reusable design-system components.
- 08
Cross-functional delivery with product design over twelve months: engineering owned integrations, data model, and production web delivery; design owned clarity, guidance, and trust across every touchpoint.
Outcome
Qi Health ships as a unified telehealth and herbal-care platform for women’s health: personalised programmes, virtual TCM consults, custom formulations, human-centred reports, and a transparent prescriptions library — replacing fragmented discovery-to-pharmacy handoffs with one continuous, customised journey from home.
